Delivery, Collection and Returns
All delivery prices quoted exclude VAT, prices will vary depending on size and weight of goods being delivered.
If an item is out of stock, we endeavour to advise the customer and re-arrange delivery as soon as possible.
Whilst we aim to deliver goods by the date stated, these are not guaranteed and we accept no liability for late deliveries. Larger deliveries, including orders with glass, may have to be made on 2 deliveries but we will always make the customer aware of this at the time. When placing orders please make us aware of any special delivery instructions and we will follow these where possible, however we will not leave products in areas where a signature cannot be taken unless directed to by the customer.
We will not be responsible for any delays made by a 3rd party courier.
Your order will be delivered by our own transport or by a third party. It is important that you check all products before signing for them and do not put them in storage without inspection. Any problems with the delivery must be notified immediately and noted on all paperwork, we will not be liable for ANY damage or discrepancies with orders once it has been taken off the delivery vehicle.
If the goods have been received as damaged but have been signed for Balustrade Superstore is not liable or held responsible to refund the products.
Any items that have been specifically manufactured to customer requirements cannot be returned. The return of any undamaged stock items will be subject to a 30% restocking fee. We reserve the right to refuse returns on items that are not stock items.
Balustrade Superstore will not be liable for damaged or lost items due to inaccurate information given during the checkout process, including the customer inputting an incorrect address. We will also not be liable for any re-delivery fee’s. On this basis we ask you to please check all information thoroughly.
We will not be held liable for any loss of earnings, subcontract fee’s or consequential loss due to late deliveries. We strongly recommend you do not book any fitters or installers until you have received the goods and have signed for them in good condition.
As standard, delivery will be made on a driveway or to a curb-side where safe and possible to do so. We will not carry goods to any other locations. Deliveries by courier will also be curb side.
We are not responsible for the removal of any packaging materials from the delivery that has been made. We are also not responsible for the removal or disposal of any existing building materials or balustrade components that you are replacing. On this basis we suggest you have everything required in place before installation commences.
From previous experience can we ask that young children and pets are kept away from any unloading area’s when we are delivering any goods or glass.